Among these luminaries, Coherent Solutions has risen to the top, earning a prestigious Platinum TITAN Award for its exceptional work. The Coherent team was recognized for their technical collaboration with MaxContact, a cloud-based contact centre platform provider, showcasing their innovation and excellence in using GenAI to design and build a next-generation, AI-powered speech analytics solution.
“Winning this Award is proof of our commitment to helping our business partners fully harness AI to dramatically improve efficiency and effectiveness and create a market-leading customer experience,” said Lina Siumete, Business Development Director for the UK at Coherent Solutions.
The TITAN Business Awards was created with a singular goal: to recognize and celebrate the accomplishments of organizations and entrepreneurs on the global stage. By giving recognition to both small enterprises and large corporations alike, the Awards are committed to fostering inclusivity and equal opportunity for all, whether they are well-established brands or emerging start-ups.
Matt Yates, VP of Engineering at MaxContact, commented, "We’ve developed a solution that addresses customer challenges in a simple and cost-effective way. The platform’s quality — from its intuitive UI and UX to its exceptional transcription accuracy — is unmatched. We’re thrilled with the results of our strong partnership with Coherent Solutions.”
“As the business world continues to transform, adaptability and vision are crucial to long-term success,” said Thomas Brandt, spokesperson of International Awards Associate (IAA). “This year’s winners exemplify the leadership and innovation that will drive the future of industries forward. The TITAN Awards honor those who set new standards in the global marketplace.”
The Jury and Evaluation Process
The TITAN Business Awards assembled a prestigious panel of seasoned professionals from various industries to serve as jurors. Their expertise ensures that each entry is assessed thoroughly and impartially, identifying those that stand out as worthy of TITAN recognition. This process reflects the competition’s dedication to upholding high standards and fostering industry-wide excellence.
The jury for Season 2 included respected industry leaders such as Abhishek Kanal (Google), Vipul Bansal (Deutsche Bank), Tomofumi Nakata (Qlay Technologies), Santiago Villegas (1903 Public Relations), Wasim Fathima Shah (Wellmark-Blue Cross Blue Shield), Sushant Wason (Snap Inc.), Debjani Mitra (Stripe). These professionals brought their specialized knowledge to ensure a fair and expert evaluation.
To maintain impartiality, the competition adopted a blind judging process, where each entry was evaluated solely on its merit, free from external influence or bias. Judges adhered to current industry standards, ensuring that the assessments were relevant and reflective of modern trends in business and innovation.
Coherent Solutions’ and MaxContact’s award-winning project can be viewed here: Speech Processing & Sentiment Analysis | MaxContact Spokn AI | Coherent Solutions
About Coherent Solutions
Coherent Solutions is a global software engineering company dedicated to helping businesses achieve their strategic goals through innovative technology solutions. The company offers a wide range of services, including custom application development, web development, mobile app development, and system integration. Coherent Solutions is committed to building long-term partnerships with its clients to deliver exceptional results.
About MaxContact
MaxContact is a provider of AI-driven speech analytics solutions for contact centres. Their solution aims to give businesses deeper insights into customer interactions, helping them understand the “why” behind all contact centre conversations and improving decision-making. MaxContact has become one of the fastest-growing contact centre specialists in the UK.
About International Awards Associate (IAA)
Established in 2015, the International Awards Associate (IAA) is a global organization that is dedicated to recognizing professional excellence and outstanding achievements in various industries. As the organizer of a wide range of prestigious award programs, IAA aims to honor, promote and encourage professional excellence, from industry to industry, internationally and domestically, through award platforms that are industry-appropriate.
